IT Efficiency

Optimize Your IT Investments

Streamline Operations & Reduce Costs

  • Maximize existing assets, allowing the business to introduce new services faster, improve customer service, and control risk
  • Improve hardware utilization and reduce the costs of provisioning, managing and updating desktops
  • Increase control and visibility with a unified management console and configurable reporting

Vignette – How It’s Done

Business: Worldwide call center and referral services company with clients in the US, Canada and Australia.

Challenge: Reduce the desktop TCO for the call center and avoid costly disruptions and outages.  IT is manually diagnosing and/or repairing desktops when a user corrupts the image.

Outcome:

  • CPU, RAM and storage can be offloaded from the desktop to a centralized server resulting in reduced hardware costs.
  • Updates and changes can be pushed to the entire end-user population, and desktop usage can be tracked, all from a centralized location.
  • XP to Windows 7.0 upgrades are streamlined – done once at the server level and pushed down to all end users when they log in.
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